Went to test drive a used car I saw online. The rep who helped me was very friendly and helpful. I never felt rushed or pressured and I appreciated that he didn’t try to steer me toward something more expensive. I bought the car and it was a quick and easy process. I hope it will be a long time before I have to buy another car but when I do they’ll be where I start. I wouldn’t hesitate to recommend them.
Got me in and out within an hour. Saved my vacation!
Absolutely wonderful people too work with
This was the second time I have bought a car at Ford. AJ was my salesman both times. He's honest and very easy to work with. Would definitely recommend him to anyone wanting to purchase a car. Thank you, AJ.
Highly recommend. Used to go to Ford of Franklin, they are ridiculous there and not helpful at all. Ford of Columbia has always been SO helpful and fast with anything my husband and I have needed, including new cars. Love this Ford.
Long wait for bronco but michael baker at dealership Was great. Kept us informed.
Great experience in the new facility. Tom greeted me and showed me to the waiting area. I walked around and everyone I met was friendly and welcoming. Tom told me it would be about an hour for the service and it was pretty close to that! I’ve been a customer for a long time and the personal service continues in the new Ford of Columbia.
My experience this time was positive. My car needed a new TMC . I was able to get my car in within a week they followed the directions about needing core back. Was up front about charges and what could happen. Even completed a recall that i was unaware was on the car while it was there so I didn’t have to bring it back.
Good experience through the process of buying my truck
Easy process! Was in and out in no time! Paperwork was a breeze. The new dealership is beautiful!! Staff was friendly!
Great new location and awesome service! Dropped my truck off before they opened for a service recall and it was completed in a matter of hours. He even drove the truck up to the front door for me.
The process was quick. No extra b/s...They will really work to get you into a vehicle. Great selection.
The personnel are efficient and friendly. They work in the promised time frame, but all the work is done right. They go over what was done and never do additional work without getting your agreement beforehand.
Everyone at the dealership made my experience a great one. They were friendly, kind, knowledgeable, and efficient. Barry Duke is one one of the most patient people I have had the pleasure to meet in a very long time. He went above and beyond to make sure that everything associated with my vehicle was handled! Ford of Columbia is lucky to have him on their staff!
They kept their word when they said they would call back even if it was just to let me know that they didn't have any new information while I was waiting for my Bronco.
I don't believe they listen to the customers very well in the automotive side.
Everyone is very helpful and nice. They had a tv in the old building….the new one needs a TV for the customers who are waiting on service. It makes the wait time not seem so bad.
Great new facility. Took care of my brake problem in good order. I didn’t have an appointment because we are traveling, but they worked me into the schedule and really helped me out. Thanks!
Great people they made buying my truck easy
The salesman Rick Miller was the best thing about my buying process of my truck then the finance guy was nice
Barry Duke is a great and friendly salesperson with a lot of experience. I appreciate his patience and customer service. Professional interactions across the board.
Terry is great salesman, honest and upfront as they come. I was in and out the dealership within an hour, they have best used vehicle selection in middle Tennessee!
This dealership sells there automobiles at the price listed. No dealer add ons.. excellent dealership .. Casey was great to work with...im in Arkansas. There in Tennessee .. easiest car buying experience I've had...
Casey was fantastic to work with in custom building my Explorer and was easy to work with to get all paperwork done and take it home.
Great experience! Mike was friendly and not at all "pushy". Jeremy was also fantastic. Very good experience.
Had a great experience with AJ and this dealership! Plenty of options to choose from, complimentary beverages, test drive went great, very helpful staff walked me through all the options. Even followed up a few days after purchasing the truck to make sure everything is going well! AJ made the buying process quick and easy—very very happy with my purchase and recommend AJ and Ford of Columbia to anyone looking for a sweet truck!
Ford in Columbia was able to accommodate us faster than any other Ford in the area. Shelby in service has great communication and was very helpful!
Guys in service where great josh did tremendous job on solving and programming trailer brake to truck.
AJ did such a great job of helping us out! He was welcoming and such a great person to work with!! Very good dealer
They were wonderful!! Taking the time to work with me on my preference and any problems I had and answering any questions with patience. Best of all No Pressure to buy!!!
Always excellant service!
I had a wonderful experience right after Christmas purchasing a used Honda Pilot from Ford of Columbia. Barry Duke was great to work with. The salespersons and technicians were all helpful (not pushy) and attentive to answering my questions. I felt that I had the space to make an informed decision and was very happy with my choice. I would definitely look at vehicles at Ford of Columbia again in my future car-buying decisions.
The salesman was very patient with us in showing ever vehicle we saw that might fit our needs and wants. After driving several different SUVs and checking to make sure it was a good deal for that vehicle online, we bought a 2019 Hyundai Santa Fe 2.4 ultimate, which wasn't even on our radar. Highly recommend them. P.S. We aren't even from the Columbia area, we were just there for another purpose and dropped in with no intention of buying.
We called ahead about two vehicles and AJ had them ready when we arrived to look at and test drive. He was knowledgeable and got us answers to all of our questions. Great experience.
Excellent service.....no long wait time! Everyone is nice and friendly. Waiting room area is comfortable, nice decor and clean!
Mike Holliday worked very hard with me to try and get me in the vehicle of my choice. I very much appreciate his politeness, sincerely and honesty of getting things accomplished.
Was very pleased with the work that was performed on my F150 thank you Flo
Went got my prize from my flyer. No pressure from salesperson.
AJ was a great salesman. Very personable and helpful with everything. He made the process very smooth. He even had the truck detailed again while we were doing paperwork which was fantastic. We had a couple hiccups being told by someone else the truck was on sale then that person coming back and saying nevermind we can only honor the original price. As well as a hiccup in financing as someone did not add the sales tax to the loan so our payment was higher than we originally were told. None of this was AJ’s fault and he did ...
For service I am very satisfied. I have fortunately only needed maintenance service and always been treated well by the service managers. I have been to one of their promotional car sales events and did not care for the political wear worn by some sales associates or the typical sales practices. It will be nice when Ford dealers get a more robust new car inventory.
I feel it took too much time to purchase the vehicle. In my previous experiences I was only in the dealership for two hours. I asked the salesman to re-set the numbers on the door entry for me and he never did. I never did get an answer to having my new tires changed off my old truck. No one seemed to know anything about the 2500 discount I received from the factory. The place was a mess, looked like they were getting ready to move. I have been buying Ford trucks for over 50 years and hope this one will be ...
Michael Baker was an absolute pleasure to work with. He had my new vehicle ready to go when I arrived at the dealership. He answered all my questions and kept me informed of the progress of the sale at all times. I was in and out of the dealership in just over 2 hours! I'll be back when it comes time to purchase again.
Mike went above and beyond! They didn’t have the car on the lot we wanted. The very next day, he had “the” one! He made the process super simple. He remembered us and absolutely delivered!
Very Professional. Part came in immediately. Great folks. DAVE B.
Michael Baker is Awesome! This is the 2nd vehicle I have purchased from Ford of Columbia. Michael handled everything professionally, making the transaction a breeze. I would highly recommend Michael handling anyones vehicle needs!
Staff member are like having and extended Family. They know who you are when you walk in the door and great you by name.
Friendly, and did what they could to work with my bad credit that I'm in the process of repairing.
Awesome service & knowledgeable people. Simple process to get my oil changed & peace of mind knowing everything was checked out & okay. Shelby was amazing! I’m very pleased! Great job!
Excellent group to work with! Sales, Sales Manager and Finance Manager worker well together.
This was the best car buying experience that I've had, not one of the best, the BEST. I spoke with Micheal Baker (Internet Sales Manager) over the phone discussing what I was looking for first. They had the 2022 Explorer ST that met my requirements. Scheduled a time to come look at it. In the meantime we discussed my trade in value. I was very happy with the amount we agreed upon. Once I arrived, they had my new vehicle ready for a test drive. Then started paperwork, met the General Manager, Doug Stovall...and into finance with Steve Dohhoney. ...
AJ was awesome to deal with
The dealership had a very comfortable environment. Very nice employees. I was very pleased as well as my husband.
One remarkable experience, not only Tom is a kind and savvy tech representative BUT the dealer itself is a place that's well organized, honest, clean & solved my problem first time around Thank you
Outstanding customer service in the service department!
I felt welcomed and comfortable the moment I walked through the door. A.J. went above and beyond to help my family find a reliable car that wasn't going to break down the next day. We didn't have to settle for anything, we got the SUV we wanted at the payments we could afford. So happy with our new ride, cant wait to do more business with them.
Sales persons were friendly and knowledgeable. Overall experience was easy. I appreciate there was no haggling.
What a great help these guys were! They saved our vacation and treated us with friendly service above and beyond! Thank you especially to Daisy!
A.J. was our salesman. He was helpful, listened, and NOT pushy. We had a car in mind when we got there and ended up leaving with it. We would recommend him and Ford of Columbia.
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